When installing the Service Manager Authoring Tool, despite having downloaded the shell from the link and installing it, you continue to receive the following error.

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It turns out the package you downloaded is just the extractor, and if you are like me you didnt take any notice of this fact and just click Next… Next… Next…

You have to do install this manually.  It has been extracted to “C:\VS 2008 Shell Redist”


Run “C:\VS 2008 Shell Redist\Isolated Mode\vs_shell_isolated.enu.exe” and run through the installation


Rerun the Prerequisite Checker


You can now continue to install the Authoring Tool Smile